Terms & Conditions

Last updated: June 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legal agreement between you and TuneBack Online ("Company," "we," "us," or "our"). By accessing and using this website and engaging our repair services, you acknowledge that you have read, understood, and agree to be bound by all of the provisions of these Terms.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on TuneBack Online's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to decompile or reverse engineer any software contained on the website
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server

3. Disclaimer

The materials on TuneBack Online's website are provided on an 'as is' basis. TuneBack Online makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall TuneBack Online or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TuneBack Online's website, even if we or our authorized representative have been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on TuneBack Online's website could include technical, typographical, or photographic errors. TuneBack Online does not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice.

6. Materials and Content

The materials on TuneBack Online's website are protected by copyright and trademark law. We authorize you to view, download, and print pages from the website solely for your personal, non-commercial use, provided you do not remove any copyright or proprietary notices.

7. Repair Services Terms

When you engage TuneBack Online for repair services:

  • Acceptance of Quote: A repair quote is valid for 30 days from the date provided. Prices are subject to change.
  • Shipping: Customers are responsible for shipping costs to our facility. Return shipping may be included in the repair cost as discussed.
  • Payment: Payment terms will be discussed and agreed upon when your repair quote is provided.
  • Warranty: All repairs come with our satisfaction guarantee. If you're not satisfied with the repair, contact us within 14 days of receiving your device.
  • Liability: TuneBack Online is not responsible for loss, theft, or damage to your device during shipping to or from our facility. We recommend using trackable shipping methods.

8. Data and Personal Information

Any data, information, or personal content stored on your device is your responsibility. We are not liable for any loss or corruption of data during the repair process. We recommend backing up important data before sending your device to us.

9. Non-Affiliation Disclaimer

TuneBack Online is an independent repair service provider. We are not affiliated with, authorized by, sponsored by, or endorsed by Sirius XM Radio Inc. or any equipment manufacturer. All trademarks, service marks, and brand names belong to their respective owners and are used solely for identification purposes.

10. User Responsibilities

You agree to:

  • Provide accurate information when contacting us or requesting repair services
  • Securely package your device for shipment
  • Follow all applicable laws and regulations
  • Not engage in any conduct that disrupts or interferes with our services

11. Modifications to Terms

TuneBack Online may revise these Terms of Service for our website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms of Service.

12. Governing Law

These Terms and Conditions and any separate agreements we provide to use the website are governed by and construed in accordance with the laws of the United States.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

TuneBack Online

Email: support@tuneback.online

Phone: (888) 929-5453

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM