Frequently Asked Questions
Find answers to common questions about our repair services, pricing, and process.
How do I get started with a repair?
Simply call us at (888) 929-5453 or fill out our contact form to describe your device and the issue you're experiencing. Our technicians will discuss your repair needs, provide a quote, and explain our process. Once you're ready to proceed, we'll arrange for you to ship your device to us.
How long does a repair typically take?
Turnaround times vary depending on the complexity of the repair and our current workload. Most repairs can be completed within 5-10 business days from the time we receive your device. Once the repair is complete, we'll contact you for approval before shipping it back. We'll provide you with a more accurate timeline when you contact us.
Do you provide a warranty on repairs?
Yes! We stand behind our work. All repairs come with our satisfaction guarantee. If you're not satisfied with the repair or if the same issue recurs within a reasonable timeframe, please contact us and we'll work to make it right.
How much does it cost to repair my device?
Repair costs depend on the type of device and the specific issue. We provide transparent, itemized quotes before any work begins. There are no hidden fees. Once we've diagnosed your device, we'll give you a detailed estimate of the repair cost.
Is shipping included in the repair cost?
Shipping costs are the customer's responsibility. When you contact us, we can discuss shipping options. Return shipping is typically covered by the repair cost, but we'll clarify this when providing your quote.
What devices do you repair?
We specialize in satellite radio receivers and related audio equipment. This includes devices that receive satellite radio broadcasts, tuners, displays, and associated audio hardware. We also repair power supplies, antennas, and related components. Contact us if you're unsure whether we can repair your specific device.
Can you repair devices from any brand?
We repair satellite radio and audio equipment from various manufacturers. TuneBack Online is an independent repair service provider and is not affiliated with or endorsed by any equipment manufacturer. We handle repairs for any compatible device you send us.
What's your service area?
We offer nationwide mail-in repair service for customers throughout the United States. No matter where you are, you can ship your device to us for repair. We handle the diagnostics and repairs and return your device to you once complete.
How do I send my device to you?
When you call us at (888) 929-5453 or complete our contact form, we'll provide you with our mailing address and shipping instructions. We recommend using a trackable shipping method so you can monitor your device's arrival. Be sure to package your device securely to prevent damage during transit.
Is my device covered by a data backup?
Our repairs focus on hardware diagnostics and replacement. For data-related concerns or if your device stores personal information, we recommend backing up any important data before sending it to us. We're happy to discuss data privacy and security when you contact us.
What are your business hours?
We're available Monday through Friday, 9:00 AM to 6:00 PM. You can call us at (888) 929-5453 or submit a contact form anytime. If you reach us outside business hours, we'll get back to you as soon as possible.
Is TuneBack Online affiliated with SiriusXM?
No. TuneBack Online is an independent repair service provider and is not affiliated with, authorized by, sponsored by, or endorsed by Sirius XM Radio Inc. or any equipment manufacturer. We are a third-party repair service focused on fixing your equipment professionally.
Do you offer international shipping?
Currently, we provide mail-in repair services for customers within the United States. For international inquiries, please contact us directly at (888) 929-5453 or support@tuneback.online to discuss possible options.
What if my device can't be repaired?
If we determine that your device cannot be repaired, we'll contact you right away to discuss the situation. In most cases, we can repair your device, but if it's not possible, we'll return it to you at no charge. We'll also discuss any alternative options available to you.
How can I track my repair?
We'll provide you with tracking information when your device arrives at our facility and when it ships back to you. You can also contact us directly at (888) 929-5453 or support@tuneback.online to check on the status of your repair at any time.
Still Have Questions?
Don't hesitate to reach out to us directly. Our friendly customer support team is here to help.